FBAA Corporate Logo

Our industry code charges us with the following responsibilities:

  • At all times to act in the best interests of our clients.
  • Provide information and guidance to enable clients to make informed decisions.
  • To provide for our clients the most appropriated facility for their needs.
  • To ensure that our clients are fully informed in respect of the finance markets, regulations, products etc.
  • Provide full and accurate information and ensure the validity and accuracy of all documentation provided.
  • Respect the client’s confidentiality in relation to all records and information.
  • Make available all relevant documentation, policies, certificates, endorsements as may be required.
  • Be professional, efficient and responsive in all dealings.
  • Work towards maintaining and enhancing the reputation of the Association and its members.
  • Act in the spirit of this Code and encourage others to do likewise.